Jeremy Gleason

Learning & Development Leader Customer Education Enablement AI Content Operations Instructional Designer LMS Administrator Voiceover Talent

I'm a learning and development leader. I've spent more than eight years leading design teams and over a decade building curriculum on complex software for professional audiences in regulated industries. Today I’m part of the team driving AI-enabled change through customer education at Juniper Square.

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0 → 1

Built a content development department from scratch: governance, workflows, standards, and tech stack.

1,500+

Global learners supported across enterprise LMS platforms, delivered roughly $40K under budget.

~60%

Rise in my team’s output per available hour since mid-2025, sustained for over a year with capacity flat.

Currently

RoleSenior Instructional Designer at Juniper Square, owning a 100-course portfolio in Skilljar.
BuildPart of the team driving AI-enabled change through customer education, including the department's Jira-connected project tracker.
WrotePublished You Are the Bottleneck, a book on AI's practical role in learning and development.
NextReady to lead a customer education or enablement function end to end again.

Featured Work

AI WorkApplied AI in L&D → E-LearningCertification Curriculum & VL University → Video & VoiceoverTraining video and audio production →

Toolbelt

Claude Articulate Storyline Rise Captivate Camtasia Adobe Creative Suite Skilljar Docebo Cornerstone Pendo WalkMe Power BI Salesforce Jira SCORM