Summary
Instructional design and enablement leader with over a decade of experience building learning
functions from the ground up, managing cross-functional teams, and turning complex software into
training that thousands of learners actually use, across K–12, higher education, and enterprise SaaS.
Founded a content development department from zero, led teams of designers and technical writers as
final quality authority, managed six-figure technology decisions, and now applies hands-on AI fluency
to modernize how learning content gets built. Seeking a manager or senior individual contributor role
where deep instructional expertise and a track record of ownership drive measurable business outcomes.
Professional Experience
Senior Instructional Designer
04/2025 – Present
Juniper Square • Remote
- Own a 100-course internal learning portfolio in Skilljar, maintaining technical accuracy across Customer Success and Education teams.
- Built an AI-powered content workflow using AI across discovery and scriptwriting, moving projects into production faster and increasing development speed 10–15%.
- Manage the full content production lifecycle from research and scripting through publishing, coordinating content standards across two stakeholder organizations.
Lead Instructional Designer
08/2022 – 04/2025
Visual Lease • Remote
- Team leadership and quality ownership. Led a cross-functional team of instructional designers and technical writers, serving as the final QC authority for all instructional content leaving the department.
- Partner certification program. Designed and launched a partner certification program from scratch, cutting partner onboarding time 30%.
- Data-driven program design. Analyzed Customer Success and product usage data to find where users got stuck, built a Pendo Resource Center that reduced How-To support call volume 10%.
- Platform administration. Owned implementation and daily operations of Cornerstone LMS and a WordPress learning hub.
- Stakeholder alignment. Partnered with SMEs and executive stakeholders to align product training with international business goals, and directed monthly release-note production with the technical writing team.
Manager, Instructional Design
12/2021 – 08/2022
Dealertrack Technologies • Remote
- Team management. Formally managed a team of five instructional designers, owning capacity planning, workload distribution, and deadline accountability across all active projects.
- Coaching and efficiency. Mentored and technically coached new hires onto SOPs, and implemented new SOPs that reduced training content creation time 30%.
- Strategic roadmapping. Built 3, 6, and 12-month client education roadmaps aligned to major software release cycles.
- Recognition. Awarded Employee of the Quarter four consecutive quarters for leadership and project management.
Instructional Designer II
08/2018 – 12/2021
Dealertrack Technologies • Remote
- Department architecture. Built Dealertrack's content development function from zero: governance, intake workflows, content and visual standards, SOPs, and the foundational tech stack (Docebo, Captivate, Adobe Suite, Reaper DAW).
- Global LMS administration. Administered Docebo LMS serving over 1,500 global learners across international markets: user accounts, curriculum assignments, compliance tracking, and reporting.
- Compliance certification programs. Designed state DMV-mandated certification programs required for dealerships nationwide to legally operate, managing program governance, exam delivery, and renewal cycles.
- LMS procurement. Led end-to-end evaluation and procurement of the company's first LMS against a $100K budget, coming in roughly $40K under and overseeing full deployment.
Software Trainer II
09/2014 – 08/2018
Dealertrack Technologies • Remote
- Managed software implementations and client relationships across the NC territory, including onboarding for executive and C-suite stakeholders, and led training for the state's largest automotive dealership. Acted as a trainer-of-trainers for new hires and large-scale installations.
Department Chair / Project Lead, Course Revision
08/2011 – 08/2016
North Carolina Virtual Public Schools • Remote (concurrent, part-time)
- Managed and mentored a team of 10 virtual educators across daily operations, professional development, and performance. Designed and executed a full course-revision plan meeting strict state deadlines.
High School Teacher
09/2003 – 06/2012
Public School District • Various
- Engineered a curriculum framework adopted district-wide, contributing to a measurable rise in standardized test scores. 16 years translating complex content into clear, engaging learning for diverse audiences.